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Live well, play well and stay well, but
most importantly – treat others well.
Harrison Wayman Rogers Jr. 1944 - not yet
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While developing our original business plan, we decided not to be the typical "Home Watch" person who may be on vacation when you need them, stops by whenever they think of it and neglects to advise you that they were in your home, or if there were any issues. Friends, relatives, neighbors, realtors and other part-timers are great, but keep in mind they are just that, not full-time, home management professionals. This is a 24/7 service business that we take very seriously, because it is our only business.
Our goal is to provide our covetable one stop, "Total Satisfaction Guarantee" services (yard, pool, pest, handyman, concierge, bookkeeper) to all HWR clientele. Every time we enter your home, you will receive a date/time stamped "HomeWatchReport" (see below) emailed from our vehicle alerting you of a service performed or some issue we addressed and resolved.
We rethink our goals, strategies and responsibilities each season. Ours is a personal and professional business built on trust, candidness and mutual respect. We decided to establish the levels of services HomeWatchReport would provide for our clients in an effort to reward those who have chosen to trust us with "full service management" of their investment, vacation or retirement properties.
Platinum Management Services - This level is only available to owners with multiple properties choosing to use a minimum of three additional HWR services (cleaning, pool maintenance, landscaping, pest control, etc.) beyond our inspection, maintenance and emergency response.
Gold Management Services - This level is only available to owners with a single property choosing to use a minimum of three additional HWR services (cleaning, pool maintenance, landscaping, pest control, etc.) beyond our inspection, maintenance and emergency response.
Standard Inspection Services - This level is available to owners utilizing less than three HWR services and requiring only our inspection, maintenance and emergency response. HWR accepts no responsibility or liability for services contracted and managed directly by owners. Hurricane shutter service is not automatic at this level.
Effective April 2008, bi-weekly inspections of condos will start at $25 and homes $30. Rental inspections will be $35 (includes both arrival and departure inspections), scheduled maintenance and unscheduled emergency service calls will vary depending on urgency, time involved or complexity.
HURRICANE SHUTTERS will be installed for "Platinum and Gold clients" at our discretion or your instruction, using the best information available at the time. If necessary, we will be cutting screens to avoid cage damage. All Standard clients, unless mutually agreed before June 1st of each year, will have to contract with a third party for shutters. We have guessed correctly in past, and I pray we are as fortunate this year. We cannot accept calls the day before the storm telling us to install shutters.
We will report storm damage to all of you via email as soon as possible and when it is safe to be on the roads. We would appreciate you not tying up our phone with incoming calls, unless an emergency. We received almost 160 calls in the 24-hour period following Wilma. We found it impossible to make out going calls frustrating both you and ourselves. We realize you are anxious and will do our very best to keep you informed.
Jayne and I, individually and together, have owned and operated service businesses for more than 40 years. We understand it is impossible to satisfy everyone's expectations, but we do strive to provide the level of conscientious, value added service we have grown to expect from our businesses partners. To those homeowners who already understand and appreciate our professional attitude, quick response, candidness and personal attention, we say THANK YOU for trusting us with your home.
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